FAQs – livewireaz.com


1. What is Livewire?

Livewire is a state of the art live music venue with a capacity for 1,100+ that has been master designed from the ground up for the purpose of showcasing the finest touring national performing music and comedy acts in the world.

2. Where is Livewire located?

Livewire is located at 7320 E. Indian Plaza, Scottsdale, AZ 85251. We are just south of Camelback Rd. and half a mile east of Scottsdale Road.

3. Where can I park?

Livewire is located within the Entertainment District of Scottsdale and the availability of surface parking can vary depending upon the time of day and the number of events that may be going on in the area. Generally, Livewire door times are fairly early compared to the arrival of the heaviest traffic area, which means that more surface parking is available at this time in comparison to later in the evening. Valet parking is also available on weekends in the Galleria Parking Garage one block south of the venue. Weekdays the Galleria Parking Garage is usually unrestricted free parking after 5pm.

4. How do I buy tickets for your shows?

You can buy tickets for shows at Livewire several ways.

(1) Online via www.livewireaz.com

(2) In person at the Livewire Box Office. (open Monday through Friday from 12 to 6pm AND at least one hour prior to door times through headlining act on all ticketed shows)*

(3) Via phone by calling 480-361-9783 (open Monday through Friday from 12 to 6pm)*.

Sometimes promoters will have tickets on sale through other outlets, however we do not recommend purchasing tickets through ANY third party ticket sellers, as the validity and authenticity of such tickets cannot be guaranteed.

To purchase your tickets online and have them available at the box office or print at home, click here, find the show you wish to see and click the tickets link.

To purchase tickets in person, please visit our box office at Livewire during normal business hours Monday through Friday, from 12pm-6pm; our box office is open later on nights we have shows.

5. What is GA and are there seats inside Livewire?

The majority of concerts are GA (general admission), standing only events with no seats. Artists play this configuration because they want the connection with their fans that an “open floor” or ballroom type of setup provides. Livewire is set up to be first-come-first-served to be closest to the stage. We do have a limited number of VIP boxes available for some shows. In most cases, our VIP box seating will be subject to certain minimum bar purchases and party size. If you are interested in purchasing a VIP box and bottle service, please contact us via our VIP Page (https://livewireaz.com/vip).

If you have a disability or injury that requires special accommodations, please let us know in advance and we will do everything we can to make you comfortable. On rare occasions, some shows are fully seated, which will always be noted in the show information.

6. I am interested in bottle service for one of your upcoming shows, who should I contact?

Livewire offer bottle service in a number of table and lounge settings depending upon the particular show. Our minimums can vary depending upon the show. We would be more than happy to discuss the option with on an upcoming show, please contact us via our VIP Page (https://livewireaz.com/vip).

7. What is the best way to get tickets for a show that is in high demand?

When tickets are in high demand and difficult to obtain, one way to have better access to tickets is to be a member of that particular band’s fan club. Most fan clubs hold a limited amount of tickets to their events. Check with our box office regarding special purchasing opportunities. Sometimes promoters will have tickets on sale through other outlets, however we do not recommend purchasing tickets through ANY third party ticket sellers, as the validity and authenticity of such tickets cannot be guaranteed.

8. Someone else is buying me tickets, how can I pick them up at the box office?

It is best that you check at the website from which you purchased for customer service information and find out if name changes are allowed. Most times the Terms of Agreement specify before your purchase your tickets that you agree there are no transfers allowed. This helps prevent credit card fraud. If the tickets are set for will call pick up at the box office, you will need a copy of the original purchaser’s picture ID (front and back) and a signed note from the ticket purchaser stating he or she is allowing you to pick up the tickets. *Make sure the note has a signature verifying that you may pick up their tickets. For example, “(Your Name) has my permission to pick up my ticket. Signed X__(purchaser’s name).”

9. I purchased tickets online or over the phone and had my tickets placed at the box office, where can I pick them up?

If purchased through our official ticketing company Seetickets.us or over the phone with Livewire, then will call tickets can be picked up any day prior to the event date at the box office during normal business hours or on the day of the show starting one hour before the doors open. If purchased through another website, fan club, or you are on the guestlist, your tickets most likely will not be available until one hour before the doors open for the show.

10. What do I do if I lost my tickets or left them at home?

Tickets purchased through our box office are non-refundable non-exchangeable and should be treated like cash. However, if you do lose or forget your tickets, we can look them up via your driver’s license or the credit card you used to purchase them. Contact our box office right away if you cannot locate your tickets. We cannot guarantee we will be able to replace those tickets.

11. I am in a wheelchair or have special needs, can you accommodate?

We always do everything we can to make sure that every guest we have is comfortable, our building is ADA compliant. Please contact us in advance as much as possible so that we can be sure to have your accommodations ready.

12. Is smoking allowed inside Livewire?

Smoking is not allowed inside Livewire, and that includes e-cigarettes and vaping. We do however have an outdoor balcony on our second floor where smoking and vaping is permitted. If you exit Livewire through the front door to the venue to smoke, you will likely not be allowed back in because there is no re-entry for most events.

13. How old do I have to be to see a show at Livewire?

In most cases, Livewire is an all ages venue, with anyone under 18 required to have a ticket and be accompanied by an adult with a ticket. Certain shows have different age limitations. Please consult the specific show information section of the website for age restrictions on a particular show. Also, the City of Scottsdale has curfew laws for minors to which Livewire must adhere. More information about Scottsdale curfews can be found by clicking here.

14. Do I need an ID even if I don’t plan to drink?

Most of our shows are all ages, in which case you will not need your ID to get into the show, though entry is at the discretion of the security staff, so it is always better to have proper ID on hand. When events are 16+, 18+, proper ID may be required at the discretion of the security staff. For anyone age 21 and over, proper ID will be required to drink. Click here for the official information from the Department of Liquor regarding acceptable forms of ID. Livewire STRICTLY adheres to ID requirements for 21+. No school IDs will be allowed. Be advised that 30 days after turning 21, a vertical picture ID is not valid proof of 21+ in Arizona. For most shows we are an all ages venue, however we have a very strict wristband policy and we actively enforce the legal drinking age.

15. Tell me about your bar at Livewire.

Livewire has a full service bar serving premium liquor to our 21+ patrons. There is another full service bar on the 2nd floor.

16. What is your photo policy?

Photo/camera policy is determined by the artist management on a show-by-show basis. Generally, most artists are ok with smart phones or small point-and-shoot cameras that donít have extended lenses. However you will more than likely be asked to stop taking pictures if you are using a professional camera, a flash, or if you are using you phone to record excessively long stretches of video during a show. We do not allow tablets or iPads to be used as cameras.

17. Can I bring in a bag or backpack to Livewire?

Purses, fanny packs, clutches, and other small bags will be inspected upon entry. Backpacks, luggage, or large bags of any kind are not allowed.

18. Does Livewire have a coat check?

No. We do not offer a coat check service.

19. Is Livewire available for private parties and corporate events?

Yes. For more information about booking private parties and corporate events please contact the following:

(1) Diane Corieri 602-620-3131 or dcorieri@eegaz.com

(2) Uzra Vo 602-405-9721 or uzra@eveningentertainmentgroup.com

20. Do you have an ATM?

Yes. The ATM is located inside on the main floor of the venue.

21. Does Livewire serve food?

No. At this time we do not serve food. Food service and catering is available for corporate and private events.

22. I am coming in from out of town for a show, where should I stay?

There are a number of great hotel options very close to Livewire. We are located directly next to the W Hotel, we are walking distance from the Hotel Indigo and we are directly across Camelback Road from the Best Western Sun Dial Inn.

23. What is your re-admission policy?

Re-entry is not allowed. There are no exceptions to this policy.

24. Does Livewire have a dress code?

We do not have a strict dress code, so wear however we do not allow gang apparel of any sort.

25. Can I bring a weapon into Livewire?

We do not allow weapons of any kind in the venue. Please do not attempt to enter with a weapon.

26. Is transportation for hire available?

The entertainment district has an abundance of taxis readily available right outside of our front door. You should have no trouble getting a cab at the end of a show. If you have any difficulty, please talk to one of our doormen for further assistance as we are more than happy to call a car service for you.

27. When do shows end?

Each show is different, and end time is usually flexible based on the performing artist’s discretion.

28. What are the set times?

Set times are not usually advertised. A show may be predicated on having support artists set the tone, and include them as part of the overall show. Some great talent can be found as support and opening performers, so don’t strive to miss them! Again, each show is different, and set times, even when listed, are usually flexible based on the performing artist’s discretion.

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